Need a hand? We're here.
Inside the app, Ask SMMart can do most things for you. For step-by-step answers there's the handbook, and when you need a person, you get one: the person who actually built SMMart. No call centre, no queue.
The SMMart Manager handbook
A walk through every screen of the app in the order you'll meet it, from signing in to approving a week of posts. Most "how do I…?" questions are answered here.
Rather talk to a person?
Common questions
How do I use the SMMart Manager app?
Start with the SMMart Manager handbook. It walks through every screen of the app, from setting up your catalogue and photos to schedule rules and the approval queue. For pricing, posting caps and plan questions, see the FAQ on the SMMart Manager page.
How do I connect my Facebook Page, Instagram and LinkedIn?
In the app, go to Settings. Facebook and Instagram connect together through Facebook's own login screen, and you pick which Page to post to. LinkedIn connects separately through LinkedIn's login, and posts go to your personal profile. LinkedIn asks you to reconnect every 60 days. The handbook's Connecting your channels section covers it step by step.
Can the app answer my questions for me?
Often, yes. Ask SMMart, the assistant inside the app, can tell you what's scheduled, draft and schedule posts, and fill your approval queue. Type or talk to it. For anything it can't help with, contact us.
Something's not working, what do I do?
Call or email us directly using the details above. You'll reach the person who built the product, not a queue.
How do I cancel or change my plan?
To upgrade, go to Settings in the app, then See plans & upgrade. To cancel or downgrade, contact us and we'll take care of it, no self-cancel maze to navigate.