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Terms & Conditions

Last updated: 13 October 2026

1. Agreement

These terms govern your use of SMMart Manager ("the app"), provided by Mediaholic Marketing (Pty) Ltd ("we", "us"), a private company registered in South Africa, registration number 2024/250049/07, of 61 Mackeurtan Avenue, Durban North, 4051. By creating an account, starting a trial or using the app, you agree to these terms and to our Privacy Policy. If you use the app for a business, you confirm you're allowed to accept these terms for it.

2. The app

SMMart Manager is an AI social media app that turns your catalogue, photos and expertise into posts, and schedules and publishes them to the social accounts you connect. It includes Ask SMMart, an in-app assistant you can type to or talk to. We may add, change or remove features as the app develops.

3. Your account

You must be 18 or older to use the app. Keep your login details private. You're responsible for what happens in your account, and for keeping your business details accurate. Tell us straight away if you think someone else has used your account.

4. Free trial and subscriptions

  • SMMart Manager starts with a 14-day free trial. No card is needed to start it.
  • Paid plans are billed monthly in South African rand (ZAR) through Paystack. Any other currency shown on this website is an estimate only.
  • You can upgrade in the app (Settings, then See plans & upgrade). To move to a smaller plan, contact us, and the change takes effect at the start of your next billing cycle.
  • You can cancel at any time in the app (Settings, then Cancel plan). You won't be charged again, and you keep using everything until the end of the period you've paid for. After that, your posts, media and schedules are kept, but nothing new is created or posted until you choose a plan again.
  • We may change prices with reasonable notice. A new price applies from your next billing cycle after the notice.

5. Plan limits

Every plan, including the top tier, has monthly limits, such as the number of posts, images, videos, Ask SMMart messages and Talk live minutes. These limits are shown with each plan. This is a deliberate design choice, not a technical limitation: it keeps your social accounts looking active and authentic rather than automated, and keeps AI costs fair for everyone. We may also limit use that is clearly excessive or automated.

6. Your content

You keep ownership of your catalogue, photos, videos, writing and anything else you upload, and of the posts made from them. You give us permission to store, process and adapt that content to provide the app to you. That includes learning from your caption edits and writing samples how you want your posts to sound. That learning is used for your account only, never for other customers.

You confirm that you have the right to use everything you upload or ask us to import, including:

  • photos, logos, fonts and music (when you upload your own audio, you confirm you have the rights to it);
  • the people shown in your photos, who must have agreed to appear, and to be edited if you ask the assistant to edit them;
  • pages you ask us to read, such as your website, your menu, or property listings you're mandated to market.

7. AI-generated content and what you publish

The app uses AI from OpenAI, Google (Gemini) and Anthropic (Claude) to write captions, make and edit images and videos, and run Ask SMMart. AI can make mistakes, so check posts before you approve them. Where you've chosen to let posts publish automatically, you accept that they go out without a final check. You're responsible for everything published from your account, including that prices, specials, property details and other claims are accurate and comply with the law, including consumer protection and advertising rules.

Each AI provider's own usage policies also apply to the content made with its service, and you agree not to use the app in a way that breaks them: OpenAI usage policies, Google Generative AI prohibited use policy and Anthropic usage policy.

8. Ask SMMart

Ask SMMart is there to help you run your SMMart Manager account. It isn't a general-purpose assistant, and we may limit off-topic use. It asks you to confirm before it publishes, schedules or changes anything important. Chats and Talk live transcripts are kept with your account and may be reviewed by the SMMart team to fix problems and improve the assistant, as explained in our Privacy Policy.

9. Connected platforms

The app connects to Facebook, Instagram, LinkedIn and TikTok (once available). Your use of those platforms remains subject to their own terms and policies. Some platforms ask you to reconnect from time to time; LinkedIn, for example, asks every 60 days, and posts can't go out until you do. We're not responsible for outages, policy changes, rejected posts or account actions taken by those platforms.

10. Acceptable use

You agree not to use the app to:

  • post content that is illegal, misleading, defamatory or discriminatory, or that breaks the rules of the platforms you connect or the AI providers we use;
  • impersonate anyone, or create images of real people without their consent;
  • send spam, or use comment replies to message people who haven't engaged with your post;
  • import or copy content you don't have the right to use;
  • try to access other customers' accounts, overload the app, or get around plan limits.

We may suspend or close accounts that break these rules.

11. Availability

We work to keep the app reliable, but it is provided "as is" and may sometimes be unavailable, for example during maintenance or when a connected platform or AI provider has problems. Scheduled posts that can't go out are shown in the app so you can retry them.

12. Ending your account

You can cancel your plan at any time in the app, as described in section 4. We may suspend or close an account for non-payment or for breaking these terms. Your data is handled as described in our Privacy Policy, and you can ask us to delete it at any time.

13. Limitation of liability

To the extent the law allows, we're not liable for indirect losses, including lost sales, lost social media reach, or actions taken by social platforms, arising from your use of the app. Nothing in these terms limits any rights you have under the Consumer Protection Act or other law that can't be limited.

14. Governing law

These terms are governed by the laws of the Republic of South Africa.

15. Changes to these terms

We may update these terms from time to time and will change the date at the top when we do. If a change materially affects you, we'll let you know by email or in the app. Continuing to use the app after an update means you accept the revised terms.

16. Contact us

Mediaholic Marketing (Pty) Ltd, 61 Mackeurtan Avenue, Durban North, 4051, South Africa. Email support@smmartmanager.ai, phone 073 240 9108, or use our Contact page.